FAQ

FREQUENTLY ASKED QUESTIONS ANSWERED.

Where are you based?

Palmerston North, New Zealand. 100% New Zealand owned and operated.

What time are you open?

Monday - Friday, 9AM - 5PM, Saturday 9AM - 12PM. Closed on statutory holidays.

What do you offer?

Steve's Appliance Spares predominantly supplies spare parts to Trade and Wholesale customers for appliances, specializing in the distribution of factory direct spares, original brands and high quality alternative brand replacements. All lab certified components, not cheap copies. We also sell spares to the public, where possible, at reasonable rates.

Are your parts in stock?

90% of our parts are always in stock, some parts listed available must be ordered in from appliance brands. If it is marked as "SOLD OUT" it isn't readily available unless through the appliance manufacturer, usually for a much higher price.

As an independent parts retailer & distributor, our stock levels are one of the highest in New Zealand. We keep thousands of elements in stock, thousands of door seals in stock, thousands of energy regulators in stock and hundreds of common bearings, handles, filters, door locks, hinges and more.

Does your prices include GST?

No, listing prices exclude GST. Freight and GST are calculated during the checkout process. This is because it is easier on our B2B/Wholesale end for working out pricing.

Can you source parts that aren't listed on your website?

Yes, I can. The product pages are added when I have items in stock or on order, because this is all managed by one person, it is hard to add 100s of parts that are available to order. Over time more parts will be added. If you need to inquire, send me an email: steve@appliancespares.nz

I can source: F&P, Electrolux, Simpson, Westinghouse, AEG, Samsung, LG, Panasonic, Bosch, Miele, Smeg, Omega, Midea, Haier and many more.

What is the expected delivery time frame?

If the item is in stock, usually 1-3 working days. Overnight courier if non-rural and in store. 1-2 days if not in store, but in stock. 1-5 days if item has to be ordered in. If the part is on back order, you will be notified and order will be on hold or cancelled and refunded.

Kenwood, Delonghi, BEKO and Sunbeam all come from Australia, so there are longer wait times for these parts.

Due to COVID19, a lot of timeframes are longer, more parts are out of stock with suppliers, so we're struggling to keep up with demand. 

What are your freight costs?

$5.75 inclusive for small items, anything larger than A5 is $13.80 inclusive. Rural is extra. These will be reviewed for 2020 with increasing costs from our freight suppliers.

Do you ship internationally?

No, I don't. I'm too busy with New Zealand orders to ship internationally. This will be reviewed in future.

Do your parts come with a warranty?

Yes, of course. 12 months warranty when installed by a registered electrical worker e.g appliance technician, electrician etc. If it is a non-electrical item, 12 months warranty. The return rate for items is currently lower than 0.1% (1/1000)

Some parts' warranty's are subject to appliance brands' discretion, I cannot control the warranty of third-party suppliers. 

Do you repair appliances?

No. Please refer to https://www.appliancespares.nz/pages/need-a-serviceperson and find a local repairer to service your appliance.