HERE IS SOME INFORMATION TO HELP YOU WITH YOUR PURCHASE FROM STEVE'S APPLIANCE SPARES.

Who is Steve's Appliance Spares?

Steve's Appliance Spares is a two person team of spare parts specialists located in Palmerston North city, 100% NZ owned & operated. Yvonne, does all the packing, and Steven, he does all the emails, requests, supplier calls and orders, as well as organizing all orders for the day, and helping with order packing from time to time. Our warehouse is located at 9 Edgeware Road and ships out orders nationwide. We send out 50-100 orders per day, every day is busy for us.

What time are you open?

Monday - Friday, 9AM - 5PM. Closed on statutory holidays.

What do you offer?

Steve's Appliance Spares predominantly supplies spare parts to Trade and Wholesale customers for appliances, specializing in the distribution of factory direct spares, original brands and high quality alternative brand replacements. All lab certified components, not cheap copies. We also sell spares to the public, where possible, at reasonable rates.

We are an authorized parts distributor for LG Electronics as well as a distributor for Smeg, Classique, Baumatic, ASKO and Nouveau. These brands we can advise information immediately on for pricing & availability.

Are your parts in stock?

A majority of our popular parts are in stock, we stock over 20,000 parts - probably somewhere between 30,000 - 40,000. We cannot stock everything and constant demand means stock is always coming and going. Unpopular parts must be ordered in from suppliers, usually this only takes a few working days, but some suppliers are slower. There are millions of part codes per brand, so its never possible to stock everything.

As an independent parts retailer & distributor, our stock levels are one of the highest in New Zealand. We keep thousands of elements in stock, thousands of door seals in stock, thousands of energy regulators in stock and hundreds of common bearings, handles, filters, door locks, hinges and more.

We do not state that all parts are in stock, nor guarantee every code listed is in stock, as its not feasible or possible given the size of the NZ market - margins are often approximately 20% or less for original code items (some as low as 0.4%), so holding onto stock for a few dollars, maybe once or twice a year is not feasible for uncommon items. Our service is to source anything you need as fast as possible, with the most popular parts readily available for fast dispatch. We have added an inventory quantity on pages to show stock levels of in stock items, this will be more accurate over time.

We stock high levels of LG water filters, lint filters, door gaskets, common shelves, fan motors, drain pumps, wash pump motors and anything we can keep 1 on the shelf if it comes from Australia - so we can prevent repair delays or delays to consumers.

Most common parts can be ordered in within a few working days if held in NZ by suppliers.

Does your prices include GST?

No, listing prices for products and freight exclude GST. Freight and GST are calculated during the checkout process. This is because it is easier on our B2B/Wholesale end for working out pricing and trade standard is excluding GST.

Can you source parts that aren't listed on your website?

Yes, I can. Email me - steve@appliancespares.nz

I can source: F&P, Electrolux, Simpson, Westinghouse, AEG, Samsung, LG, Panasonic, Bosch, Miele, Smeg, Omega, Midea, Haier and many more.

What is the expected delivery time frame?

If the item is in stock, usually 1-3 working days. Overnight courier if non-rural and in store.1-5 days if item has to be ordered in - new lead times will be listed on our order confirmation emails - some stock comes EX Australia now which can be 2-3 weeks. If the part is on back order, you will be notified when we have that information and order will be on hold or cancelled and refunded.

Please understand, not all suppliers are easy to get information out of, I do my best with the amount of access to information I have.

Kenwood, Delonghi, Breville and Sunbeam all come from Australia, so there are longer wait times for these parts.

Due to COVID19, a lot of timeframes are longer, more parts are out of stock with suppliers, and we get spikes of high demand for one product, so we're struggling to keep up with demand. 

What are your freight costs?

$6.50 inclusive for small items, anything larger than A4 is $10.35-13.80 inclusive. Rural is extra. These will be reviewed as we get increasing costs from our freight suppliers.

Do you ship internationally?

No, I don't. I'm too busy with New Zealand orders to ship internationally. This will be reviewed in future.

Do your parts come with a warranty?

Yes, of course. 12 months warranty when installed by a registered electrical worker e.g appliance technician, electrician etc. If it is a non-electrical item, 12 months warranty. The return rate for items is currently lower than 0.1% (1/1000)

Some parts' warranty's are subject to appliance brands' discretion, I cannot control the warranty of third-party suppliers. 

Do you repair appliances?

No. Please refer to https://www.appliancespares.nz/pages/need-a-serviceperson and find a local repairer to service your appliance.