Incorrect ordered parts can be returned for a replacement if not fitted and still in unused condition if advised and returned within 7 days if they are a stocked common item (more than 10 stocked at a time). Special orders quoted and supplied via distributors will depend upon distributor return policy. Some distributors will charge for restocking or refuse returns - hence why we have to charge for returns - see below for more information.
All parts come with a 12 month defect replacement warranty. All parts require checking and testing prior to being replaced under warranty if damage is caused from external power surges, short circuits due to external factors, water damage, pests or infestation, incorrect installation or misuse the warranty is void. In most cases, I supply a replacement no questions asked. I don't want your appliance to not be working, just as much as you don't want it to be.
Just changed your mind once received?
You can't return goods simply because you've changed your mind, it didn't fix your issue or your circumstances have changed e.g you went and bought a new machine. We are not a "test" facility where you can order a part and if it doesn't fix your problem, return it. You cannot do that.
If you've accepted a quote / offer via. email and confirmed to proceed / order in, that is a special order, ordered in for you specifically. These cost for us to return, so we have to charge if you decide to cancel. If you haven't paid for it, you're still agreeing to purchase by confirming me to order in.
If you order from another company and order from me as well, to see who is faster, once we order from the supplier and its in transit to me, you cannot cancel without a fee. If you cancel after it has been ordered from the distributor there will be a restocking fee based on the value of the purchase. It costs me time & money to order in parts and costs to return (I order all parts in paid upfront), this must be compensated.
I will allow you to cancel if it hasn't been shipped to you already, but that will incur a 20% restocking fee of the retail price excluding shipping for special "ordered in from distributor" orders. If its a common stocked item, we will not charge. If we are ordering stock in for you, there will still be a charge, as we are still ordering in extra for you - and storing the extra item which costs. All items are not in stock, so it will depend on the inventory levels.
Once shipped, the shipping cost cannot be refunded. It has been consumed once shipped.
If you cancel a special-ordered-in order once received, you must return at your own cost in original unused condition and a restocking fee as mentioned previously will incur of 20% of the total order value including shipping. Covering the cost of supplier shipment to us, storing it because you've cancelled / cost of sending it back to them depending on the part.
I allow cancellation of orders if it is taking longer than 10 working days to arrive or an item is on back order. If you've been advised of the timeframe prior e.g you know it is coming from Australia, I would expect you to understand the timeframe.
Due to the current situation globally, I expect some sort of patience, all suppliers have different issues, whether it be staff reductions, supply issues etc.