Returns Policy
Incorrectly ordered and non-faulty items must be returned to Steve's Appliance Spares within 14 days of ordering in unused, original packaging / original condition supplied.
Shipping costs are non-refundable and the cost of returning an incorrect / non-faulty item is the buyers responsibility.
A restocking fee will apply to returns, equal to 20% of the part cost - this excludes items being exchanged for the correct part. If you've made a mistake and want to buy the correct item, this fee will be waived.
If your item is faulty, read below.
Warranty Claims
All our items come with minimum 12 months warranty.
Electrical service parts must be installed by a registered electrical worker or plumber depending on the part purchased. The cost of installing an original or replacement part is the customers responsibility.
For electrical parts, we require proof of installation of the service part by an electrical worker.
In the event an item has failed, we will cover the freight cost of the replacement as well as supply a return label to ship back to us. We will not reimburse third-party shipping costs if the return label is not used.
We reserve the right to refuse a warranty claim where the goods have been damaged, improperly used, or for electrical products, not installed by a registered Electrician, Plumber, service agent or suitably qualified person.
Steve's Appliance Spares will inspect the faulty product within 7 days of notice and offer to replace or refund your purchase depending on which option you wish to choose.
Consumer Guarantees Act 1993
The New Zealand Consumer Guarantees Act sets out certain guarantees goods have to meet. It specifies rights and remedies available to you if our goods fail to meet one or more of these guarantees. Steve's Appliance Spares' warranties, and terms of sale will comply with all requirements of the Consumer Guarantees Act. For more information on your rights under the Consumer Guarantees Act 1993 please visit the consumer protection website: https://www.consumerprotection.govt.nz/
